Accepting new patients — book online or give us a callEnglish · Mandarin (普通话) · Cantonese (粤语)
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NEW PATIENTS

Your first visit, without the guesswork.

The first appointment sets the foundation: we learn your history and your goals, you get to know Dr. Feng, and nothing is decided without you understanding it. Here’s what to expect — and how to save time before you arrive.

WHAT TO EXPECT

About an hour. Four unhurried steps.

A first visit is an exam and a conversation — not a sales pitch. If you need a cleaning or treatment, we’ll usually schedule it for a follow-up so nothing is rushed.

01

Before you arrive

Book online through NexHealth or call. Before your visit, complete your patient forms through NexHealth and provide your dental insurance details so we can check your plan.

02

A conversation first

Your medical and dental history, what’s bothering you, and what you’d like to change. Dr. Feng listens before she looks — this part is unhurried on purpose.

03

The exam

A complete exam of teeth, gums and bite, digital X-rays when they’re due, and an intraoral scan if we need a 3D model. Everything shows up on the screen in front of you.

04

Your plan

What we found, what we recommend and why — with options and costs before anything is scheduled. You’ll never be talked into treatment you don’t need.

BRING WITH YOU

What to bring to your first visit.

Please complete your patient forms through NexHealth before your appointment. If you need help, contact our office — we’re happy to assist.

  • 01A photo ID
  • 02Your dental insurance card, if you have one
  • 03A list of current medications and allergies
  • 04Recent X-rays from a previous dentist, if available
PAYMENT & INSURANCE

Know the cost before you sit down.

We accept most traditional dental insurance plans — Aetna, Cigna, Delta Dental, MetLife, Guardian and many more — and are in-network with PPO plans. If you have any question about your plan’s coverage, please call us before booking; it takes two minutes and avoids surprises.

PPO ONLY, FOR NOW
We’re not currently in-network with HMO plans. Out-of-network? Call — we’ll tell you honestly what that means for you.
ESTIMATES FIRST
Any treatment beyond your exam comes with a written estimate — your share, and what your plan is expected to cover — before it’s scheduled.
NO INSURANCE?
You’re welcome here. Call and we’ll talk through fees and options before you book.
CHANGES
Can’t keep an appointment, or running late? Please call as soon as you can so we can offer the time to another patient.
WHAT WE PROMISE

Uncompromising care. Listening first.

The practice works toward one shared vision. These are the commitments behind it.

01

Listen to the people we serve

Your concerns set the agenda. We ask before we act, and we explain before we recommend.

02

Earn trust — of patients, profession and community

Honest findings, honest options, and no treatment you don’t need.

03

Exceed your expectations

On time, unhurried, and thorough — the small things that make a visit feel different.

04

Improve, continuously

Continuing education for the whole team, and technology chosen because it makes your visit better.